Gives you a voice
Music on Hold
Music on Hold is a system that allows you to create customised on-hold messages that will help to drive sales and educate your customers. MOH is targeted too; only people that call will hear your messaging, so you know it’s reaching people who care about your business.
Did you know that 34% of callers whose calls aren’t answered will not ring back?
With Music on Hold, your callers stay engaged until a member of your team can answer the phone. You can use that time to inform your callers of new products or special offers. Messages that are customised to your business also help to increase a customers’ perception of your company. Whether you’d like to upsell to customers or just address frequently asked questions that will streamline calls, bespoke MoH messaging will inform and engage your customers better than vanilla hold music.
20% of callers making a purchase decision based on the information they hear
You don’t have a second chance to make a first impression so make the most of the one you’ve got!”
Who needs MoH?
If you offer telephone or network solutions to your client base, the answer is you!
Each and every one of your clients will see numerous added benefits from an automated marketing solution and by offering it as a standard value added service with every purchase, you could be reaping huge rewards.
Industries that we currently support with a MoH solution:
- Social Care
- Education
- Engineering/construction/manufacturing
- Insurance/financial
- Security
- Hospitality/leisure
- Estate agents
- Legal
- Transportation/automotive
- Dentist
- Retail/e-commerce
- Entertainment and media
- Public sector
- Travel
- Utilities
- Non-profit
Why do your customers need MoH?
MoH is quickly becoming standard practice for those businesses big and small, which are looking to project a professional image, improve their customer service and increase sales.
So much more than a ‘nice-to-have’, an effective audio marketing solution can bring great benefits for companies across a variety of industries, ensuring a polished method of service and communication amongst their existing and prospective customer base.
How does MoH integrate with existing technology?
It fits right into existing PBX equipment; most have a headphone jack or screw terminal that is labelled ‘MoH’. If your clients don’t have the right equipment, we can supply adapters or advise on solutions in the unlikely event new hardware is required.
How are your customers’ MoH solutions placed?
Once all the right technology is in place, your customer will simply visit your portal to order their recording - we offer a white-labelled portal that you can brand any way you like. Don’t worry though, we do the hard work and can advise on everything from voiceovers to script writing.
It’s simple:
- Encourage your customers to order a recording, using material we provide to assist
- Direct your customers to your personal white-labelled portal to order their recording
- You activate the recording on your customer’s voice system
- Collect the earning – typically around 200%
A voice with power
Music on Hold
The Benefits
For You
- A professional solution that can help you meet commercial targets, allowing a typical mark up of around 200%
- Bespoke white-labeled solutions and sales support you can rely on
- Letting your callers know they are your very next priority reassures them and ensures confidence in your services.
Did you know – 90% will hang up after 40 seconds if confronted with silence and 34% of callers who hang up will not call back
For Your Customer
- Is a limited-time offer coming to an end? Do you need to move certain lines of stock? Silence is a lost opportunity when it comes to educating your customers. Use hold time to communicate key information about products and services.
- Research reveals that callers believe they are ‘on hold’ for less time when listening to a Music on Hold production. Keeping them on the line increases the chances of securing sales.
Did you know – 90% of Music on Hold marketing users say it increases Product Awareness