Who needs MoH?

If you offer telephone or network solutions to your client base, the answer is you!

Each and every one of your clients will see numerous added benefits from an automated marketing solution and by offering it as a standard value added service with every purchase, you could be reaping huge rewards.

Discover how much revenue you could make

Industries that we currently support with a MoH solution:

  • Social Care
  • Education
  • Engineering/construction/manufacturing
  • Insurance/financial
  • Security
  • Hospitality/leisure
  • Estate agents
  • Legal
  • Transportation/automotive
  • Dentist
  • Retail/e-commerce
  • Entertainment and media
  • Public sector
  • Travel
  • Utilities
  • Non-profit

Why do your customers need MoH?

MoH is quickly becoming standard practice for those businesses big and small, which are looking to project a professional image, improve their customer service and increase sales.

So much more than a ‘nice-to-have’, an effective audio marketing solution can bring great benefits for companies across a variety of industries, ensuring a polished method of service and communication amongst their existing and prospective customer base.

How does MoH integrate with existing technology?

It fits right into existing PBX equipment; most have a headphone jack or screw terminal that is labelled ‘MoH’. If your clients don’t have the right equipment, we can supply adapters or advise on solutions in the unlikely event new hardware is required.

How are your customers’ MoH solutions placed?

Once all the right technology is in place, your customer will simply visit your portal to order their recording - we offer a white-labelled portal that you can brand any way you like. Don’t worry though, we do the hard work and can advise on everything from voiceovers to script writing.

It’s simple:

  • Encourage your customers to order a recording, using material we provide to assist
  • Direct your customers to your personal white-labelled portal to order their recording
  • You activate the recording on your customer’s voice system
  • Collect the earning – typically around 200%

A voice with power

The Benefits

Customer Benefits

With over fifteen years of industry experience, AudPro can confidently state the benefits of an effective, professional audio marketing solution for any company, no matter what the industry or size of business. It is the perfect way to improve customer service, customer and prospect communication and ultimately help to increase revenue.

1. Professional appearance

35% of callers that hang up, don’t call back

You don’t have a second chance to make a first impression, so make the most of the one you’ve got! By using MoH, your customers, both existing and prospective, are greeted with a professional message that projects a positive company image. Callers are also more likely to wait on hold, than if presented with a hold tone or silence, therefore you can maximise the chance of answering every call.

2. Personal touch

After waiting for one minute with MOH – 81% customers thought the call was in fact less than one minute

You can have a positive effect on your customer before you’ve even spoken to them. If you work with frustrated customers (within customer services, technical repair etc) then what better way to get the conversation off on the best foot possible, than by ensuring your customer is in a good mood when the operator answers.

Informing callers of their position in the queue or that their call will soon be answered, adds a sense of personal consideration and professionalism.

3. Revenue increase

20% make a purchasing decision based on on-hold information

You have your customer waiting and ready to listen at the other end of the phone, why waste the opportunity with simple hold music? Use the time to discuss products you want to push, business updates you want to shout about and to keep callers engaged and on the line.

Benefits to You

  • Generate extra recurring revenue – typical mark-up is around 200%, so there are huge amounts of margin to be made
  • Offer a complete comms solution to your customers to give you the competitive edge
  • Demonstrate to customers that you care about service above all else

Did you know – 90% will hang up after 40 seconds if confronted with silence and 34% of callers who hang up will not call back