If you offer telephone or network solutions to your client base, the answer is you!
Each and every one of your clients will see numerous added benefits from an automated marketing solution and by offering it as a standard value added service with every purchase, you could be reaping huge rewards.
Industries that we currently support with a MoH solution:
MoH is quickly becoming standard practice for those businesses big and small, which are looking to project a professional image, improve their customer service and increase sales.
So much more than a ‘nice-to-have’, an effective audio marketing solution can bring great benefits for companies across a variety of industries, ensuring a polished method of service and communication amongst their existing and prospective customer base.
It fits right into existing PBX equipment; most have a headphone jack or screw terminal that is labelled ‘MoH’. If your clients don’t have the right equipment, we can supply adapters or advise on solutions in the unlikely event new hardware is required.
Once all the right technology is in place, your customer will simply visit your portal to order their recording - we offer a white-labelled portal that you can brand any way you like. Don’t worry though, we do the hard work and can advise on everything from voiceovers to script writing.
With over fifteen years of industry experience, AudPro can confidently state the benefits of an effective, professional audio marketing solution for any company, no matter what the industry or size of business. It is the perfect way to improve customer service, customer and prospect communication and ultimately help to increase revenue.
1. Professional appearance
35% of callers that hang up, don’t call back
You don’t have a second chance to make a first impression, so make the most of the one you’ve got! By using MoH, your customers, both existing and prospective, are greeted with a professional message that projects a positive company image. Callers are also more likely to wait on hold, than if presented with a hold tone or silence, therefore you can maximise the chance of answering every call.
2. Personal touch
After waiting for one minute with MOH – 81% customers thought the call was in fact less than one minute
You can have a positive effect on your customer before you’ve even spoken to them. If you work with frustrated customers (within customer services, technical repair etc) then what better way to get the conversation off on the best foot possible, than by ensuring your customer is in a good mood when the operator answers.
Informing callers of their position in the queue or that their call will soon be answered, adds a sense of personal consideration and professionalism.
3. Revenue increase
20% make a purchasing decision based on on-hold information
You have your customer waiting and ready to listen at the other end of the phone, why waste the opportunity with simple hold music? Use the time to discuss products you want to push, business updates you want to shout about and to keep callers engaged and on the line.
Did you know – 90% will hang up after 40 seconds if confronted with silence and 34% of callers who hang up will not call back